Hitting the Targets, But Missing the Point (1)

It is a fact: What gets measured gets done. So, what happens if you are measuring the WRONG things, or fail to measure the RIGHT things?

Across the globe, government-funded employment programs are held accountable to the results they achieve, not just the programs they deliver. The stakes are high…stable program funding usually hangs on achieving these results. But is it enough? Are we measuring the right things?  How are we impacted by ‘compliance’ measurement? What else should be measured, and why? Gaming, Parking and Creaming are the direct result of poor performance measurement frameworks. 

In this Smoke and Mirrors webinar, Sarah and Angela will explore the dark side of outcome-based Performance Measurement in the Employment Services Sector (ESS), and consider a few ‘thrivival’ practices to help get us moving in the right direction.